An Experiential Exercise in Work Measurement

Douglas Davis

Douglas Davis

University of Technology, Sydney, Australia

Volume 3: 2009, pp. 151-170; ABSTRACT

This paper describes an experiential origami exercise that addresses a fundamental question in operations - how long should work take? This exercise has been used in operations management classes to draw out some of complexities involved in answering such a seemingly straightforward question. Results from the exercise, collected from a sample of approximately 120 participants, are presented and discussed. These results can be used to illustrate some of the learning point to participating students.

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