Using a Simulated Project to Teach a Six Sigma Green Belt Certification Course
Satish Nargundkar
Robinson College of Business, Georgia State University, USA
Volume 18: 2024, pp. 00-00; ABSTRACT
This paper presents a project that has been used successfully to teach Six Sigma Green
Belt classes for over 10 years. Using simulated data for an insurance company’s claims
processing, it helps students learn to identify possible improvement projects based on routine
reports, and walks them through the Define, Measure, Analyze, Improve, and Control steps of
the process (typically called the DMAIC process). They work in teams to analyze data and make
recommendations as they would in a real-life project. Student feedback showed that this was a
more effective way of teaching and testing than just lectures alone followed by a multiple-choice
certification test.
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