Reviewing Performance & The Art of Giving Feedback to an Under-Achiever

Nina Muncherji

Nina Muncherji

Institute of Management, Nirma University, India

Volume 15: 2022, pp. 51-58; ABSTRACT

The caselet roleplay is based on a company in the Indian Pump Manufacturing Industry which is growing at the rate of 10-12% annually. Competition is high and the organization Panama Engineering perceives the growth of the industry as an opportunity to develop itself into a national player. However the inability of a Deputy Manager (operations) to meet targets is seen as a major setback and General Manager (operations) decides to review his performance. The case draws out the issue of handling a review session and giving feedback to an “under-achiever” which needs to be dealt with constructively and empathetically. The case focuses on skills such as listening, rapport building, wholistic analysis of the problem, role of a leader (superior), and taking a balanced approach in dealing with under-performance using a problem-solving approach.