"In This Volume"
Kathryn E. Stecke
Case Studies:
"Patient Experience Improvement at UPMC Eye Center"
Tinglong Dai, Sridhar Tayur, Joshua Rheinbolt, and Robert Noecker
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"Korean Air Cargo: To Become Stronger and Smarter"
Seungbeom Kim and K. Ravi Kumar
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"Indore Hospital: Cost Based Surgery Allocation"
Tuhin Sengupta and Sudipendra Nath Roy
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Lectures and Teaching/Review Articles:
"Super Formula Case for Project Management Courses: Improving the Project Statement of Work"
Cristiane Biazzin and Janaína (Jane) Siegler
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"Using Student-Selected Local Business Operations Projects in an Introductory Operations Management Undergraduate Course: Benefits over Alternatives"
Alan Jin, Margaret Cunningham, Lifang Wu, and Mina Lee
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