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"May I Speak with You, Mr. Wong?" An Exercise Exploring the Tension Between Respect and Accuracy in Providing Corrective Feedback
Kevin P. Farmer
California State Polytechnic University, Pomona, USA
Steven I. Meisel
La Salle University, USA
Volume 6: 2013, pp. 77-100; ABSTRACT
Interpersonal justice manifests respectful, dignified treatment rendered by an authority figure to someone lower in rank or position. Informational justice embodies the accuracy of the explanation given for a decision as well as the sincerity with which the decision is imparted. Tension can arise between the two constructs when an authority figure offers corrective feedback that may cause the subordinate to lose face. We present an experiential exercise that requires an authority figure (e.g., professor, manager) to interact with a subordinate (e.g., student, trainee) whose accent invites so much criticism from cohorts or colleagues that intervention becomes necessary. The exercise introduces a skills-based design to identify and balance the use of interpersonal and informational justice. This exercise may be adapted for use in graduate and undergraduate courses in human resources management and organizational behavior as well as executive training programs.
The Americas + Rest of World
Minimum Order Value
6 copies:
Minimum Order Value
6 copies:
Minimum Order Value
6 copies:
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