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Navigating the “New Normal”: How Can Managers Balance the Benefits and Drawbacks of Hybrid Work?
Laura Paglis Dwyer
University of Evansville, USA
Volume 16: 2023, pp. 141-160; ABSTRACT
As organizations transition into the post-pandemic world, a paradigm shift is occurring regarding the structure of work. Specifically, temporary accommodations companies made to facilitate at-home work in the midst of the COVID-19 crisis are settling into more permanent changes involving flexibility about where and when employees do their jobs. While surveys show the benefits of working remotely are highly valued by employees, potential negative effects, sometimes subtle and long-term in nature, are beginning to garner attention. As such, achieving the “best of both worlds”, that is, attracting and retaining employees by offering the flexibility they desire while mitigating remote work’s potential downsides, is emerging as a key challenge for managers. This classroom exercise introduces management students to this dilemma and engages them in generating possible solutions.
Keywords: remote work, hybrid work, COVID-19 crisis
