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Teaching Non-Written Communication Skills to MBA Students Through Evaluated Exercises
Diganta Chakrabarti, Shilpa Shinde, and Smita Chaudhry
Faculty of Business, FLAME University, India
Volume 14: 2021, pp. 143-162; ABSTRACT
Communication skills are a fundamental requirement to effectively carry out job responsibilities. In this paper, we explain the process by which a course on non-written communication skills for management students in India was designed and delivered. The course objectives, expected learning outcomes, content, pedagogy and evaluation are described. The group and individual exercises for evaluating skills of presentation, listening, group discussion, public speaking and personal interview are also discussed. Through this paper, the importance of a structured pattern of activities, relevant procedure for evaluation, explicit instructions, and a detailed feedback mechanism for an effective learning of non-written communication skills are highlighted. The unique contribution of the course is in helping faculty plan pedagogy for a basic course on business communication. The course has stood out in terms of its exclusive focus on evaluated exercises, time and attention devoted to feedback and relevance of the content to the management field.
